FREQUENTLY ASKED QUESTIONS

Are there parking spaces?

We have a closed underground garage. The price for parking spaces is 10.00 € per day and can be reserved when booking. Parking spaces are available directly in front of the hotel as well as to the left of the hotel. These parking spaces are for residents only, so we cannot reserve parking spaces for you or guarantee that you will find a free parking space. If you have found a parking space, we can issue you a parking permit for it.

If no parking space is available in front of our hotel, you can park your car in the public parking lot "Tanzwerder". These parking spaces are free of charge and only a 5-minute walk from our hotel.

Are there parking spaces for bicycles?

Yes, we have a closed garage 150 m from the hotel where you can also park your bicycle free of charge.

What are the check-in and check-out times?

Your room is generally available from 3:00 pm. On the day of departure, we ask you to vacate your room by 12:00 noon for cleaning. However, you can arrive at any time. We have a luggage storage room where you can store your luggage on both arrival and departure days.

What are the breakfast times?

Our fresh and rich breakfast buffet is served daily from 7:00 am to 10:00 am. On weekends, breakfast is served from 7:00 am to 11:00 am.

Is there free Wi-Fi in the hotel?

Wi-Fi is free of charge in the rooms and public areas of the hotel.

Are there also food options for lactose and gluten intolerance?

We are happy to provide suitable food options for you at breakfast. Please inform us when making your reservation.

Is it possible to book an extra bed?

Some rooms have a pull-out sofa bed for up to 2 people. Upon request, we can provide an extra bed for 15€ per night.

Please let us know how many people will be staying when making your reservation.

Are there barrier-free rooms?

A wheelchair accessible double room with barrier-free access is available. This double room can also be booked for single occupancy.

Are there allergy-friendly bedding, wool blankets or additional pillows?

They are available in the hotel and can be requested directly when making your reservation.

Are the rooms equipped with air conditioning?

None of our rooms are equipped with air conditioning.

Are the rooms quiet or is there traffic noise?

The hotel is located directly on the Fulda River, separated by a road. Our windows are soundproofed, so you won't hear any cars or the river when the windows are closed.

Are there smoking and non-smoking rooms in the hotel?

A healthy sleep and relaxation begin in a healthy environment, so smoking is prohibited in all hotel rooms and public areas.

Which credit cards are accepted at the hotel?

We accept the following cards: EC-Card, American Express, Visa, and Mastercard/Eurocard.

Can I book without a credit card?

Yes, for non-guaranteed bookings, you can book without a credit card. However, your room will only be held until 6:00 pm on the day of arrival.

When do I need a credit card to make a reservation?

To make a guaranteed reservation, you will need a credit card.

What is the cancellation policy?

Individual reservations can be cancelled free of charge in writing or by phone until 3:00 pm on the day of arrival. After that, 100% of the overnight stay price will be charged.

Group reservations can be cancelled free of charge in writing up to 14 days before arrival. After that, 100% of the booked services will be charged.